Terms & Conditions — ACP Courtesy & Parking Patrol

Last updated: 10/26/2025

Welcome to the website of ACP (Albuquerque Courtesy & Parking).
By visiting our site or communicating with us, you agree to the following Terms & Conditions.
Please read them carefully before using our website or contacting us for service.

1. General Information

ACP provides courtesy and parking patrol services under an observe-and-report model.
We are not a law enforcement or security company and do not perform arrests, detain individuals, or use force.
Our services include parking monitoring, noise complaint documentation, night lockups, and other non-confrontational patrol activities for property management clients.

2. Service Limitations

• ACP’s patrols are designed to observe, document, and notify only.

• We do not provide personal security, emergency response, or armed services.

• All towing or booting actions are coordinated through independent, licensed companies at the request of property management.

• ACP is not responsible for payments, releases, or damages arising from third-party towing or impound actions.

3. Customer Communication

Customers may contact ACP directly by phone or text message (SMS) to request information, schedule an appointment, or verify towing details.
ACP’s communications are strictly operational — there is no marketing or recurring messaging of any kind.

4. SMS Terms & Conditions

To comply with carrier and federal requirements (including The Campaign Registry “TCR” standards), ACP includes the following SMS disclosures:

a) Nature of SMS Messages
ACP may send a one-time message confirming or coordinating a service request initiated by the customer.
ACP does not send recurring messages, promotional offers, or marketing content.

b) Consent
By initiating a call or text to ACP, you consent to receive an SMS response related to your inquiry or appointment.
No additional consent is required because all communication is customer-initiated and transactional.

c) Message Frequency
Message frequency varies depending on your communication with ACP, but generally consists of one response per inquiry.
No recurring campaigns are conducted.

d) Opt-Out
You may end any conversation by replying STOP at any time.
Once you send STOP, you will no longer receive replies from ACP unless you initiate a new message.

e) Help & Support
For assistance, reply HELP or contact us directly at [505-282-0105] or info@acpcourtesypatrol.com.

f) Fees
Standard message and data rates may apply depending on your wireless plan.

g) Data Use & Sharing
ACP does not collect, store, or sell phone numbers.
ACP does not share SMS data with any third parties for marketing or analytics.

“SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”

5. Website Use

You may browse our website freely without creating an account or providing personal information.
We do not use contact forms, registration, or automated data collection tools.
You agree not to misuse this site or attempt to disrupt its operation.

6. Intellectual Property

All text, images, logos, and content on this site are owned by ACP — Albuquerque Courtesy & Parking and may not be copied or reproduced without written permission.

7. Third-Party Services

Our site may reference or link to booting and towing companies.
These companies are independent contractors.
ACP is not responsible for their pricing, availability, policies, or actions.
Any personal information shared with those companies is covered by their respective privacy policies.

8. Liability Disclaimer

ACP and its officers, employees, and affiliates are not liable for:

• damages or losses resulting from use of this website,

• errors in property management instructions,

• third-party towing or booting actions, or

• incidents occurring beyond our contractual patrol duties.

All services are provided “as-is” without warranty, express or implied.

9. Legal Compliance

ACP will cooperate with law enforcement and regulatory agencies as required by law.
We reserve the right to disclose operational data (e.g., patrol logs) when necessary to comply with legal obligations or protect property and safety.

10. Updates to These Terms

We may update these Terms from time to time.
The effective date above will always indicate the most recent version.
By continuing to use our site or contact ACP after changes, you accept the revised Terms.

11. Contact Information

For questions about these Terms or SMS policies, contact:

ACP — Albuquerque Courtesy & Parking
Email: info@acpcourtesypatrol.com
Phone: 505-282-0105
Service Area: Greater Albuquerque, NM